- Returns are accepted within 5 days upon confirmed date of receipt fo delivery and on defected items only.
- After 5 days upon confirmed date of receipt of delivery, no RA will be issued under any circumstances. 5 days is a reasonable amount of time for a customer to fully inspect the received merchandise. Shipping and handling fee are non-refundable.
- There are NO refunds. All returned merchandise can be valued as store credit which can be applied to your next order.
Once you receive your merchandise, please check the contents immediately.
All requests for returns must be submitted via email, or fax. (firstname.lastname@example.org or FAX: 201-881-0302)
Customer must obtain a Return Authorization (RA) number.
- We are not respondible for any return items without a valid RA number.
- RA number is valid for 7 business days from date of issue. Any returns with RA number past 7 Days will not be honored.
- All items being returned for merchandise credit must be in its original condition with the original packaging.
There is a 20% re-stocking fee on all returned merchandise without RA (Return Authorization), refused and unaccepted package(s), or past the 5 days grace period.
- Reporting a fasle claim will result inrefusal for future business with Deidreamers.
UPS return lables will only be issued for damage claims and for mistakes on our part only. (No Exceptions)
- 'Damaged in shipping' merchandise must be reported to the courier by the customer.
- Order cancellations must be requested by written form letter or e-mail. (Email: email@example.com)
- No cancellations accepted after shipment.